Refund Policy

Our Refund Promise

At Enjazat, we believe in the quality of our service. If you're not completely satisfied with your subscription, we offer a 30-day money-back guarantee. No questions asked.

Eligibility for Refunds

What Qualifies

To be eligible for a refund, your request must meet the following criteria:

• • Subscription purchased within the last 30 days
• • First-time subscription (not renewals)
• • Valid payment method on file
• • Account in good standing with no policy violations
• • Refund request submitted through proper channels

What Doesn't Qualify

The following situations are not eligible for refunds:

• • Subscriptions older than 30 days
• • Renewal subscriptions (monthly, quarterly, or annual renewals)
• • Accounts with policy violations or abuse
• • Free trial periods
• • Promotional or discounted subscriptions with specific terms

How to Request a Refund

We've made the refund process as simple as possible. You can request a refund through any of these methods:

Method 1: Account Settings

The easiest way to request a refund is through your account:

• • Log into your Enjazat account
• • Go to Account Settings → Billing
• • Click "Request Refund"
• • Follow the simple confirmation process

Method 2: Email Request

Send us a direct email with your refund request:

• • Email: enjazatmedia@gmail.com
• • Include your account email address
• • Mention the subscription you want refunded
• • Provide any relevant details about your experience

Method 3: Support Chat

Use our in-app support chat for immediate assistance with refund requests. Our support team is available to help you through the process.

Refund Process Timeline

Here's what happens after you submit your refund request:

What Happens After a Refund

Understanding what happens to your account and data after a refund helps you make an informed decision:

Account Status

After a successful refund:

• • Your account will be downgraded to the free plan
• • Premium features will no longer be accessible
• • Your account remains active for future reactivation
• • You can continue using basic features within free plan limits

Data Retention

We value your achievements and data:

• • Your achievements and data remain accessible for 30 days
• • You can export your data anytime during this period
• • After 30 days, data may be archived or deleted
• • You can request data restoration within 60 days

Reactivation

You can reactivate your premium subscription at any time to regain full access to all features and your complete data history.

Special Circumstances

While our standard policy covers most situations, we understand that special circumstances may arise:

Technical Issues

If you experience significant technical issues that prevent you from using the service effectively, we may offer:

• • Extended refund periods beyond 30 days
• • Account credits for future subscriptions
• • Priority technical support to resolve issues
• • Alternative solutions to meet your needs

Partial Refunds

In some cases, we may offer partial refunds for:

• • Long-term subscriptions with partial usage
• • Special promotional pricing adjustments
• • Service interruptions during subscription period
• • Significant feature changes or limitations

Payment Method Refunds

Refunds are processed back to your original payment method. Processing times vary by payment provider:

Contact Information

If you have questions about refunds or need assistance, please contact us through any of these channels:

Frequently Asked Questions